Returns & refunds

What happens if your poster arrives damaged or isn't right.

Draft text — company details in square brackets must be completed before launch.

Personalised products

Each poster is printed specifically for you, so the 14-day right of withdrawal for distance sales does not apply to custom-made goods.

Damaged or faulty items

If your order arrives damaged, misprinted or not as ordered, contact us within 14 days of delivery with a photo. We will reprint and resend it or refund you.

Mistakes in your design

Please check the preview carefully before ordering. We can't refund spelling mistakes or wrong locations entered in the editor, but write to us before printing starts and we will do our best to help.

Lost parcels

If your parcel doesn't arrive, contact us and we will investigate with the carrier and reship or refund.

How to contact us

Email [contact email] with your order number and, if relevant, photos.